Arrival Date	Departure Date

1. Did our reservationists make your arrangements quickly and accurately?:
   
    
2. Did our front desk staff do their Personal Best to make you feel welcome?:
   Yes No
   If not, what could we have done better?:
   
    
3. Did you find your room and bath area clean and well-maintained?:
   Yes No
   If not, what was the problem?:
   
    
4. Did you experience any problems with the following?:
   bedding lights television telephone
   heat/air electronic lock other
   
   If you marked any of the above, please identify the problem:
   
    
5.  If you dined in the Cityside Restaurant or ordered room service, were you pleased with:
   the quality of the food? Yes No
   the quality of service? Yes No
   If not, please tell us what we can do to improve:
   
    
6. If you had a problem, was it resolved to your satisfaction?:
   Yes No
   If not, what was the problem?:
    
    
7. Would you stay with us again?:
   Yes No
   If not, please tell us what we can do to retain your valued business:
   
    
8. What prompted you to stay with us?:
   travel club referral
   travel agent Internet
   rate other advertisement
   please explain the above selection:
   
    
9. Please identify any member of our staff who did their Personal
   Best to make your stay more enjoyable:
   
    
10. Upon checkout:

• were you served quickly and in a friendly manner?                   
    Yes No
• was your bill correct?                                                           
  Yes No
• were you asked if you were completely satisfied with your stay?
  Yes No

If you answered "NO" to any of the above, please tell us what the problem was:

Additional Comments: